Refund & Cancellation Policy

1. Overview & Educational Scope

This Refund and Cancellation Policy applies to all paid educational briefings, workshops, and custom curriculum advisory services booked with Dime Terminology Hub Co., Ltd. through netcascadepoint.click.

Because our educational services involve dedicated instructor time, preparatory syllabus design, and reserved venue/server capacity at our Bangkok facility, the following terms balance fairness to our learners with operational commitments.

2. Cancellation Windows & Refund Eligibility

A. Small Team Briefings & 1-on-1 Consultations

• More than 7 Business Days Prior to Session: Eligible for a 100% full refund of the booking fee paid, or free rescheduling to any available date within 90 days.
• Between 3 and 7 Business Days Prior to Session: Eligible for a 50% partial refund, reflecting administrative and preparatory scheduling costs incurred.
• Less than 72 Hours (3 Business Days) Prior to Session: Non-refundable. However, clients may transfer their booking seat to a colleague at no additional charge.

B. Custom Institutional Workshops & Multi-Day Programs

• More than 14 Business Days Prior to Start Date: Eligible for a full refund minus a 10% administrative processing fee.
• Within 7 to 14 Business Days: Eligible for a 50% refund.
• Less than 7 Business Days: Non-refundable due to dedicated curriculum preparation and facilitator lock-in.

3. Rescheduling Provisions

• Clients may reschedule a confirmed session one time free of charge, provided written notice is submitted at least 72 hours before the scheduled session time.
• Subsequent rescheduling requests or requests submitted with less than 72 hours’ notice incur a 1,500 THB administrative rescheduling fee.

4. Non-Refundable Items & Services

The following items and service stages are strictly non-refundable:

1. Delivered Educational Materials: Custom compendia, syllabus designs, and workshop slide decks already delivered to the client prior to cancellation.
2. Completed Sessions: Sessions that have already taken place, in whole or in part.
3. No-Shows: If an enrolled group or individual fails to attend a scheduled live digital or on-site session without prior written notice.

5. Refund Request Process & Timelines

To submit a formal refund request:

1. Send an email to info@netcascadepoint.click with the subject line “Refund Request - [Invoice / Booking Reference Number]”.
2. Include the client name, scheduled session date, reason for cancellation, and designated banking details.
3. Our Bangkok finance office will review and confirm eligibility within 3 business days.

Processing Time & Refund Method

• Approved refunds will be issued to the original method of payment (bank transfer, credit card, or PromptPay).
• Bank wire transfers within Thailand are typically credited within 3 to 5 business days.
• International card refunds and overseas telegraphic transfers may take 7 to 14 business days depending on inter-bank clearing cycles.

6. Contact for Financial & Booking Inquiries

• Company: Dime Terminology Hub Co., Ltd.
• Address: Office 7, 58 Placeholder Avenue, Bangkok 00000, Thailand
• Telephone: +66 2 000 1584
• Electronic Mail: info@netcascadepoint.click